7 Ways to Fix Geforce Experience Not Working Error

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The GeForce Experience is a control panel that provides the gamers with a way to control the usage of the graphics card on their computer to enhance their gaming and is the best companion to your NVIDIA graphics card. However, a lot of users complain about Nvidia Geforce Experience Not Working.

There can be a number of reasons that can cause it not to open. In this article, I will cover 7 ways by which you can fix this problem.

How to Fix GeForce Experience Not Working Error

Use these steps to get GeForce Experience working again as here we provide you with the ways by which you can tackle this problem on your own.

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GeForce Experience Not Working

Method 1: Restart the GeForce Experience

If GeForce Experience used to work correctly but suddenly isn’t opening as before, chances are that some iteration of the software is already running on the PC. To rectify this, we simply have to close any of the associated processes and restart the app.

  1. Press Ctrl+Alt+Del on the keyboard and select the ‘’Task Manager’’ option from the given list of options on a blue colored background that appears. Alternatively, you can also right-click on the Task Bar and select the ‘’Task Manager’’  option from the contextual list that appears on the window.
  2. Locate all the NVIDIA processes option. These may vary depending on your setup, but often includes NVIDIA Settings, NVIDIA User Experience Driver, NVIDIA Backend and more.
  3. Click on each of the processes and hit ‘’End Task’’ option located at the bottom.
  4. Once all the processes are shut down, please restart your PC.
  5. Launch GeForce Experience when the device boots up.

If the app still won’t open move on to the next fix given below.

Method 2: Change the NVIDIA Telemetry Container Settings

  1. Open the Windows Start Menu, select ”Run” from the drop-down menu that appears on the screen of the PC.
  2. In the Run search field, type ”Services.msc” and click ”Run” button placed in the bottom.
  3. In the Services window, find ”NVIDIA Telemetry Container” inside the list.
  4. Locate the ”Log On” tab and then double click on it to expand the ”Properties” window.
  5. Navigate on the ”Log On” tab and then alter the ”Log on as:” option that is visible to ”Local System account” provided in that list.
  6. Navigate on the ”General” tab and click on either ”Start” or ”Stop”  button. then click the ”Start” button again depending on the fact that the service is already running or not.
  7. Close the NVIDIA Telemetry Container page of the properties window.
  8. In the service window, find NVIDIA GeForce Experience Service and then click on it.
  9. In the ”Application Information” option that appears on the left side of the list of services, click on ”Restart the service”.
  10. If the above method also doesn’t work, return to the Services window and change the ”Log On” setting for each of the NVIDIA services to ”Local System account” and then check the ”Interact with desktop” option.
  11. Restart GeForce Experience.

Method 3: Disable the Antivirus Shield/Create Firewall Exception Option

Steps for fixing the problem given below vary depending on the specific antivirus software used on a personal basis. For the sake of example, we are using avast as a reference.

1. Right-click on the Avast icon in the program files, and navigate to  ”Avast shields control” in the drop-down menu.

2. Select the “disable” option. We recommend you to wait for 10 minutes to allow sufficient time to restart the GeForce Experience and then verify if the rejig has fixed the issue or not.

3. Relaunch GeForce Experience.

If this method resolves the issue, then we need to add GeForce Experience as a permanent exception in the settings.

  1. Right-click on the Avast icon in the program files and select ”Open Avast user interface” from the drop-down menu visible.
  2. Navigate to the ”Menu” icon on the top right corner and then click on the ”Settings” option.
  3. Locate and click on the ”General” tab running along the left side of the window.
  4. Select the ”Exceptions”  option available on the right side.
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  5. Click on the green colored ”Add Exception” button.
  6. In the field, type the location of the GeForce Experience executable file and then click on ”Add Exception”.
  7. Close and restart the NVIDIA GeForce Experience.

Method 4: Uninstall & Reinstall the GPU Drivers

The NVIDIA driver that is currently being used to run the GPU may be the reason causing GeForce Experience to bug out and fail to launch. The problem is very small if you are using an outdated driver or if it was incorrectly installed. Here’s the method to uninstall and reinstall the latest driver for your GPU.

  1. Right-click on the Windows Start menu and open the ”Device Manager” from the drop-down list that pops up on the screen.
  2. In ”Device Manager”, expand the ”Display adapters” option, and then locate your GPU driver.
  3. Right-click on it and select ‘’Uninstall’’. Alternatively, you can also right-click and select ”Properties”, then in the Properties window, navigate to the ”Driver” tab and click on ”Uninstall Device” option.
  4. Follow these steps given below by the uninstall wizard until the driver has been uninstalled.
  5. Visit the NVIDIA driver support page here.
  6. In the ”Manual Driver Search”, enter your graphics card details including model, operating system, etc. and hit Search. In the search results, click on the first result (i.e., the most recent driver). Click on the green colored ”Download” button.
  7. Once the executable driver file has been downloaded, double-click on it and follow the installation steps provided.
  8. When installed, restart your PC and try launching the GeForce Experience.

Method 5: Uninstall & Reinstall The NVIDIA GeForce Experience

A reinstall is always an excellent solution to GeForce Experience refusing to open. It refreshes all the underlying files and the data linked to the app and allows you to equip your PC with the latest version of the software. It is done as explained below:

  1. Right-click on the Windows Start menu and then select ‘’Search’’ option.
  2. In the search field, type ‘’Control Panel”, and then select the first result of the same name.
  3. In the Control Panel window, select ‘’Uninstall a program’’  placed just below the ‘’Uninstall’’ icon.
  4. Find NVIDIA Geforce Experience from the list of programs and click on it.
  5. Click on the ‘’Uninstall’’  button placed just above.
  6. Follow all the uninstallation wizard steps.
  7. When the process is finished, visit the NVIDIA website here and then download the latest version of the GeForce Experience.
  8. Once the file is downloaded, double-click on the executable installation file and follow the installation wizard steps provided.
  9. Launch GeForce Experience.

Method 6: Check for the Hardware Issues

An issue with the physical hardware of your graphics card can also be the cause of the issues with GeForce Experience and should be considered equally important.

  1. If you have a desktop computer replace the graphics card to any other location.
  2. Unplug all the cables connected to your computer; be careful to disconnect your computer from the power source before performing the next steps.
  3. Open the side of your computer and remove your graphics card from the PCI Express slot and you can also clean as much dust from the inside of your computer as you have the opportunity to do so.
  4. Plug your graphics card again, ensuring it is correctly connected into the PCI Express slot and the latches are secure. You can also try using a different PCI slot if available.

GPU-Z is a free software tool that can help you diagnose issues with your graphics card easily.

Check if the information reported in GPU-Z matches the information provided by your device manufacturer. Retailers may sell unapproved copies or rebadged products that are low-quality copies of well-known cards. If it isn’t detected you can return the card and get a refund.

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