How to Fix FaceTime Not Working Error?

Did your FaceTime crash mid-call or is it refusing to startup? FaceTime is a video calling app developed by Apple that allows you to video chat with anyone who owns an Apple Ipad, iPhone or Mac laptop. FaceTime supports video calling via. WiFi or cellular data, but the former is preferred as this app is known to eat up data.

Recently, several users have reported issues with FaceTime not working. The main reasons are network issues, outdated software or that Apple’s FaceTime server is down. If it is the latter, then there’s nothing you can do about it. You can head on over to Down Detector and check the status of the server. Moreover, FaceTime is not available in five middle eastern countries. These are Jordan, Qatar, Saudi Arabia, and the United Arab Emirates. If you don’t live in these countries and the server isn’t down then keep on reading. In this article as we have listed the most common fixes for when your FaceTime stops working.

Methods to Fix FaceTime Not Working:

Below we have listed the most common fixes for FaceTime not working. Hopefully, by the end of this article, your problems will be solved.

facetime not working

FIX 1:  Ensure That FaceTime is Enabled

Apple allows you to enable and disable apps using a toggle button in the settings. Make sure that FaceTime is enabled by following the steps below:

  1. Open up “Settings”
  2. Scroll down until you see “FaceTime”
  3. Select it and toggle the FaceTime button to off

FIX 2:  Check If FaceTime Has Pending App Updates

Usually, by default, Apple has automatic updates turned on. But if you have this setting turned off, you will want to go into the app store and ensure that FaceTime does not have any pending app updates.

  1. Hold down App Store app
  2. In the Haptic/3D touch popup select on Updates
  3. The available updates will be listed below. Check to see if FaceTime is listed.
  4. If it is, then update it.

FIX 3: Ensure That Your OS Is Updated

iOS operating system updates bring about improvements in in-app performance and bug fixes for issues that could cause apps to not work. Therefore, you must keep your phone operating system up to date.

  1. Open up Settings
  2. Scroll down and select General tab
  3. Select Software Update
  4. If there is an update available click on Download and Install


FIX 4: Re-install Your FaceTime App

The installation file may have been corrupted when your FaceTime app was installed. To resolve, simply re-install the FaceTime app with a secure network connection.

  1.  Hold down the FaceTime app and select Delete App
  2. Open up the App Store and Search for Facetime
  3. Download and re-install the app

FIX5: Ensure Camera And FaceTime Are Listed As Allowed Apps

If you have any app restrictions in place for FaceTime or the Camera app then you will need to toggle this option and list them as Allowed Apps.

  1. Open up Settings
  2. Go ahead and click on the Screen Time tab
  3. Select Content & Privacy Restrictions
  4. Under allowed Apps to make sure that Camera and FaceTime have their toggle buttons set to ON(green)

FIX 6:  Ensure Date and Time Settings Are Real-Time

For FaceTime to work it is important that the date and time settings are up to date and kept in real-time. Make sure the date and time settings are updated automatically by configuring it in the settings.

  1. Open Settings app
  2. Selected on General>Date & Time
  3. Make sure the toggle button for Set Automatically is turned ON

FIX 7: Reset Your Network Settings

An underlying issue with why FaceTime may not be working is because of a disrupted network or bad connection. A common solution to this is to reset your network settings.

  1. Open Settings App
  2. Select General Tab
  3. Scroll down and select Reset
  4. Click on Reset Network Settings

FIX 8: Check Your Apple ID

It’s important to check that you are signed in to your Apple ID on all devices. For example, if the Apple ID on your laptop and phone doesn’t match then FaceTime will not work. Go to Settings>FaceTime on iOS and tap on FaceTime>Preferences on macOS and make sure the correct Apple ID is logged in.

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FIX 9: Try Using Different DNS

Many users stated that changing the default DNS settings to google’s public DNS ( and had solved their issues. You can change your DNS settings by following the steps below:

  1. Open Setting app
  2. Select WiFi
  3. Select your WiFi router’s name
  4. After selecting Configure DNS, select Manual
  5. Open Add Server and enter and in the DNS box as shown below.
  6. Save your settings.

FIX 10:  Ensure That Your FaceTime Data is Entered Correctly

Open up the FaceTime settings and ensure that you have entered all of the required data under the “You can be reached at” section. Go ahead and make sure you have entered your details correctly and completely.

Final Words:

If you’ve gone through this list and the issue persists, your only option now may be to reset your device to factory settings. However, before you do this it could be an underlying software issue.
Therefore, make sure you contact apple support before you take any further actions. Apple has a great support team and will be willing to help solve your FaceTime app issues.

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